Customer Experience, or CX, is quickly becoming a major source of attention for companies in recent years. The customer experience is the overall interaction a person has with a brand — good, bad, or indifferent.
It’s Sunday night. Do you know where your employees are?
Well, not physically. They’re likely watching Game of Thrones, still recovering from the past two days, and questioning why they did those things, to begin with. (Though, to be fair, they seemed like good ideas at the time.)
By the year 2020, over 50 percent of the population will be made up of Generation Y, commonly referred to as "Millennials." Millennials are individuals born in the late 1980s through the 1990s. And the way they approach work is different than any generation before them. It is no longer a generation you can ignore or side eye. You have to adapt, change, and learn how to manage these individuals; however, this group has received a bum rap with how the media portrays them— truly!
In 2018, CEOs face a myriad of dramatic challenges on every front: rising cyber security threats, costly healthcare, capital funding, the new administration’s evolving regulations, ever-more demanding customer expectations and the economy.
Have you ever heard the old cliché money can't buy happiness? Well, money can't buy company culture either. A company's culture grows organically, from the foundation you lay at the outset. If you start by carefully cultivating the kind of culture that motivates and inspires you, your company will begin to naturally flourish in the direction you want it to go. It will, of course, require frequent and deliberate pruning, but the rewards and fresh growth are well worth it.
Topics: Human Resources